Many businesses say they are customer-focused. Words are cheap. At Panton Plumbing, we do much more than simply say that we are committed to customer service:
We offer an unrivalled 18 MONTH GUARANTEE on our workmanship. All materials are covered by the Suppliers individual ‘Standard Terms of Warranty’.
Our talented team has a combined experience of over 300 years in the industry. We do not know of any other Hawkes Bay firm that can boast such a record. Several of our plumbers and drain layers have more than 35 years experience each.
We have so many good and loyal customers and fully appreciate this loyalty. These clients often refer others to us.
We enjoy hearing when we have done a good job. We also appreciate knowing if a customer has experienced problems. We have a system in place for calling customers on a regular basis to gain feedback of their experiences with our company. If any aspect of our work requires review, and/or repair, we get on to it quickly (in most cases, at no cost to the customer). This is an indication of the confidence we have in our workmanship.
Are you sick of leaking taps? For every completed plumbing service we carry out within your home, during that same visit, we will replace (if necessary) one standard tap washer free-of-charge.